Solid Waste Services COVID-19 Information


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Changes in Solid Waste Services due to COVID-19 What Should I Do with My Yard Waste? Whom Can I Contact If I Have Questions about SWS Services?

Changes in Solid Waste Services due to COVID-19

We plan to resume bulky, special load, electronic waste (e-waste) and illegal dumping collection services beginning on June 15. Read more about the collection

The City of Raleigh also started a limited, biweekly curbside yard waste collection service to residents on May 19. This action is in line with the state’s phased reopening plan.

To ensure the safety, health and well-being of our residents and employees, Solid Waste Services operates with modified three-person crews in adherence to social distancing guidelines recommended due to COVID-19. There are no more than two people in the cab of the vehicle at any time. A third employee travels in a separate City vehicle while transitioning to and from routes to ensure proper social distancing. You may observe a City vehicle parked in the vicinity of your neighborhood during collection services. In addition, our employees are issued personal protective equipment.

We expect the yard waste collection volume to be larger than normal in May and June. Therefore, we are unable to specify pickup dates. Place your yard waste at the curb by 6 a.m. starting on May 19 and leave it out until it is collected. Once your yard waste has been collected, your next pickup will not occur until two weeks later.

Please follow the normal yard waste preparation guidelines, including:

  • Your yard waste materials must not block or prohibit garbage and recycling collection.
  • Limbs and brush must be securely tied into bundles less than five feet in length, 18 inches in diameter.
  • Yard waste must be in clear plastic or biodegradable bags, or in a container with lifting handles no larger than 35 gallons and less than 75 pounds. The total number of bags must NOT exceed 15.

Due to the expected volume and a modified way of operating, collecting your yard waste will take additional time. We appreciate your patience. 

Yard Waste Center Resumed Normal Operations

The City’s Yard Waste Center resumed normal operations on May 19, which included lifting the temporary waiver of disposal fees and providing services to local contractors. Residents and contractors may continue to use the center, located at 900 N. New Hope Road, Raleigh, to drop off yard waste.

To mitigate safety concerns and adhere to social distancing guidelines, the Yard Waste Center has put in place various safety measures. These include installing a plexiglass shield guard between customers and center staff, providing personal protective equipment for attendants and scale operators, and sanitizing all areas daily.

What Should I Do with My Yard Waste?

Before we resume curbside yard waste collection, below are a few suggested actions you can take:

Take It to the Yard Waste Center

Raleigh residents can take their yard waste to our Yard Waste Center.

Composting at Home 

We encourage you to consider turning yard debris and food scraps into compost for fertilizer. The fertilizer can be used in flower beds and on your lawn. If you’re interested in composting, N.C. State Extension provides a lot of valuable information, including videos.

Take it to a Location That Accepts Yard Waste

Besides the City’s Yard Waste Center, the following locations in Wake County accept yard waste (please contact the facility for disposal fees and hours of operation). These alternative sites are private companies and not affiliated with the City of Raleigh. For more information, visit the wakegov website. 

Buffaloe Wood Recycling Facility
Phone: 919-772-4166
Address: 5525 Wake Academy Drive, Raleigh

Carolina Tree Debris
Phone: 919-261-0590
Address: 1417 Old Watkins Road, Raleigh

Currin Brothers Landfill
Phone: 919-362-1549
Address: 4525 Sunset Lake Road, Holly Springs

Wall Recycling 
Phone: 919-876-1877
Address: 3000 Gresham Lake Road, Raleigh

If these options won’t work for you, we recommend you store limbs and debris until curbside service resumes (scheduled for May 19). Please do not place yard waste at the curb before you’re notified that we have resumed yard waste collection as it could impede the right-of-way to collect garbage and recycling carts placed at the curb.  

Important: Don’t Place Yard Waste inside Containers

We are asking you to NOT put yard waste inside garbage and/or recycling containers, since improper placement can cause various problems. 

Whom Can I Contact If I Have Questions about SWS Services?

You can call 919-996-3245, to speak with a City customer service representative (Monday, Wednesday and Friday 8 a.m. - 5:30 p.m. and Thursday 9 a.m. - 5:30 p.m.).

  • Press 2 for SWS, residential or business utility services
  • Press 4 for SWS requests and/or questions
  • Press 1 to report a Missed Collection
  • Press 2 to schedule a pick-up or ask a question
  • Press 3 to purchase or request a replacement cart

Email: sws@raleighnc.gov

Contact

 

919-996-3245
sws@raleighnc.gov

Department:
Solid Waste Services