Water and Sewer Bill Assistance:
WakeHELPS offers financial assistance for utility customers
In response to the economic hardships caused by the COVID-19 pandemic, Wake County has partnered with area municipalities to make $5 million available to help pay utility bills for qualified County residents. The funds can be used to pay any utility bill, including water and sewer bills, and Raleigh Water customers who may be struggling to pay their utility bill are encouraged to visit the WakeHELPS website or call 919-212-0476.
Additional information about the program is also available in this Frequently Asked Questions Guide.
Raleigh Water took action on March 12 by suspending water service disconnects due to non-payment, waiving late payment fees, and reconnecting accounts previously disconnected.
Disconnections for non-payment are still temporarily discontinued.
Payment Plans and Financial Aid
Customers struggling to pay their utility bill in full are urged to request a payment plan.
- For information regarding payment plans, visit our Payment Plans page, email a customer service agent or call 919-996-3245.
- To make a payment and/or get account information please visit our web self service page.
- In addition the WakeHELPS program, the City also offers a Utility Customer Assistance Program for customers that qualify for financial aid.
Raleigh Water remains committed to providing vital water and sewer services to our customers during this event.