Water and Sewer Bill Assistance:
Financial assistance for water bills is available through City and County programs: Utility Customer Assistance Programs
You can also learn more about these programs or email for more information: Utility Bill Help.
Raleigh Water took action on March 12, 2020 by suspending water service disconnects due to non-payment, waiving late payment fees, and reconnecting accounts previously disconnected.
Disconnections for non-payment started again on February 22, 2021.
Payment Plans and Financial Aid
Customers struggling to pay their utility bill in full are urged to request a payment plan.
- For information regarding payment plans, visit our Payment Plans page, email a customer service agent or call 919-996-3245.
- To make a payment and/or get account information please visit our web self service page.
- The City also offers a Utility Customer Assistance Program for customers that qualify for financial aid.
Raleigh Water remains committed to providing vital water and sewer services to our customers during this event.