Raleigh-Wake 9-1-1 Awards and Accreditations

Our employees take pride in the high expectations they set for each other which has garnered recognition and accreditation from several organizations which include: 

Accredited Center of Excellence (ACE)

International Academy of Emergency Dispatch Accredited Center of Excellence (IAED ACE) and the Association of Public Safety Communications Officials (APCO) Project 33 Training Certification.

group of emergency communications staff holding accreditation certificate.

In 2019, Raleigh-Wake 911 Emergency Communication completed the intensive 20-step process to reaccredit as an Accredited Center of Excellence (ACE)   

Learn more


The 9-1-1 Center is one of 4 centers nationwide to have obtained accreditation from the Commission on Accredited Law Enforcement Association (CALEA).

Top 10 Call Center

The 9-1-1 Center was recognized by 911 Dispatcher Edu as one of the Top Ten 9-1-1 Call Centers in the United States for 2015. 911 Dispatcher EDU's Top Ten 911 Call Centers.