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NC 2-1-1

NC 2-1-1 can refer callers to local organizations best equipped to address their specific health and human services needs including food, shelter, and much more.  For COVID-19 resources, assistance, and updates, residents can just call 2-1-1 (TTY 888-892-1162) or text COVIDNC to 898211.

NC 2-1-1 operates 24 hours a day, seven days a week, 365 days a year and resources are available in most languages. NC 2-1-1 cannot provide direct medical services and COVID-19 can only be diagnosed by a health care professional.  

People should only call 9-1-1 if they are experiencing an emergency. 9-1-1 centers across North Carolina have been receiving general questions and other non-emergency calls related to COVID-19. Please do not call 9-1-1 unless you have an emergency.

Quick Links to City of Raleigh Information


  1. General Information
  2. Maps: Curbside Pickup & Food Resources Locator
  3. Ways to Make Payments
  4. Resources for the Homeless or Those in a Housing Crisis
  5. Economic, Business, & Employment COVID-19 Resources
  6. Cancellations & Postponements
  7. Emergency Rental & Utility Assistance

City Services and Department-specific Information


  1. Parks COVID-19 Information
  2. Water COVID-19 Information
  3. Transportation GoRaleigh COVID-19 Information
  4. Planning and Development COVID-19 Information
  5. Solid Waste Services COVID-19 Information

General Information

The City of Raleigh continues to monitor COVID-19 and is working in partnership with Wake County and other partners.

Municipal Buildings

Safety Note: Face coverings are required in indoor spaces within City limits.

The City of Raleigh's revenue counter is open to the public at the Raleigh Municipal Building from 8:30 a.m. to 5 p.m.  The Development Services Customer Service Center at One Exchange Plaza is offering in-person services by appointment only.  Individuals and contractors are still encouraged to use virtual services. Appointments can be scheduled by contacting or 919-996-2500.  

City Council and other Public Meetings

In the Spring of 2020, the State of North Carolina, Wake County, and the City of Raleigh all declared States of Emergency in response to the COVID-19 virus. 

The General Assembly has approved the use of remote meetings during the statewide COVID-19 state of emergency pursuant to Session Law 2020-2, N.C. Gen. Stat. § 166A-19.24.  The remote meetings of the City Council and the City Boards will be conducted in accordance with the provisions of that statute. 

City Council meetings were held remotely for more than 12 months and returned to in-person meetings as of June 15, 2021.

Information about participating in City Council Meetings: 

Other meetings of advisory boards and commissions are expected to transition from remote meetings to in-person throughout the Summer months. To see if a specific meeting will be remote or in-person, please review the information on its event page in our Events calendar.

Wake County Resources

For more information on the local response to the virus, please visit Wake County’s COVID-19 page. If you have specific questions about COVID-19 and your risk, you can email or call 919-250-1500.

Maps: Curbside Pickup and Food Resources Locator

Temporary Curbside Pickup Zones:

Temporary Curbside Pickup Zones are marked off throughout Raleigh to support quick stops at local businesses for takeout services and other small deliveries. Raleigh Parking marked off about 100 pickup zones. 

Read more on Curbside Pickup Zones and view our embedded map.

Food Resource Locator:

Our partners at Wake Co. are providing this Food Resource Locator map. It provides information on food distribution sites and those that serve to children 18 and under, so that they may get meals during school closures. Users are able to enter their address and find the nearest food distribution site, along with directions and specific details.

Wake County's Food Resource Locator

Cancellations and Postponements

All cancellations and postponements for festivals, road races, entertainment events and Parks programs are listed below. If you don't see your event listed, contact the venue for that event.


  1. Festivals and Road Races
  2. Conference and Entertainment Events
  3. Parks Programs